2018
The first chapter
Nextel BPO opens its doors with a focused team and a belief that outsourcing should create strategic value.
About Nextel BPO
Built in 2018.
Engineered for the next era of outsourcing.
Headquartered in Austin, Texas with an expansive operational infrastructure spanning continents — Nextel BPO serves global clients with an elite client satisfaction rate.
Our Story
Six years.
Hundreds of brands.
One uncompromising standard.
Founded in 2018, Nextel BPO launched with a single conviction: that outsourcing could be more than a cost-saving lever — it could be a strategic engine for growth. From a Austin, Texas headquarters and operational hubs across Pakistan, we now serve global clients in insurance, healthcare, e-commerce, finance and telecom.
What started as a focused team has grown into an expansive operational infrastructure with 200+ expert agents and an elite client satisfaction rate — but our standard hasn't changed. Every interaction, every metric, every program is engineered to elevate our clients to the next.
Our Mission
To elevate every brand we partner with — reducing operational cost, raising customer experience, and delivering measurable outcomes powered by world-class talent and modern tooling.
Our Vision
To be the most trusted global BPO partner — defined by integrity, performance and a relentless focus on the people who power every interaction.
The Nextel story
Built one meaningful milestone at a time.
2020
Built for resilience
We expand our operational model to help partners stay responsive through a rapidly changing service landscape.
2022
A global operating partner
New capabilities across insurance, healthcare, and customer experience bring Nextel into more ambitious programs.
Today
Ready for what's next
200+ specialists, stronger systems, and an operating standard built around measurable client outcomes.
200+
Expert agents
98%
Client satisfaction
24/7
Operational coverage
6+
Years of momentum
What guides us
Our mission, in practice.
Earn trust
We protect the customer experience with accountable people, clear reporting, and consistent follow-through.
Make progress visible
Every program is tied to practical metrics so teams can see what is improving and where to focus next.
Work as one team
We integrate with our clients' people and processes instead of operating as a disconnected vendor.
Keep raising the bar
Curiosity and continuous improvement keep our service sharper as our partners and their customers evolve.
Leadership Team
The people behind
Nextel BPO.
Chief Executive Officer
Sameer Malik
Co-Founder
Maaz Abbasi
Chief Financial Officer
AbuBakar Ahmed
Head of Operations
Muhammad Yasir
Operations Manager
Waleed Khan
Team Manager
Abdul Moed
Meet your operating partner